SHIPPING
Most orders are shipped within 1-4 business days. As for the moment, we ship Monday & Thursday.
SHIPPING TO THE U.S WITHIN 5 BUSINESS DAYS.
Your order will be shipped to the shipping address you provide.
Check the address before completing the checkout process.
On your cart page you will see two options to choose from:
--> trackable standard shipping - it could take up to 21 days to arrive
--> worldwide DHL express - usually takes 2-5 days to arrive
ESTIMATED SHIPPING TIMES: Since international mail is affected by several circumstances, we can't solve cases of delays before the end of a period of 45 days from the shipping date.
Once the order is sent, delivery times, transit times, and customs delays are totally beyond our control.
RETURN
RETURNS ACCEPTED: We guarantee a refund if you are not entirely satisfied with your order.
Contact us within 14 days of receiving your order. Return shipping costs will be the customer's responsibility.
Jewelry must be unworn and in its original packaging and condition.
RONIBIZA Jewelry has the right to deny a return if the jewelry returned does not meet our return policy requirements.
The customer is responsible for return shipping costs as well as items lost or damaged
We carefully inspect all my pieces before they leave the studio. If an item ever arrives damaged, it must be reported to me immediately -within 24 hours.
LOST OR DAMAGED PACKAGES: We do not accept any package where integrity has been compromised or shows clear signs of having been opened and resealed. Note that the only authority allowed to open the package during transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.
